Last Updated: 24 August 2026
At Wear Your Jewellery, we are committed to ensuring that your jewellery reaches you safely, securely, and within the estimated delivery timeframe.
This Shipping Policy explains how your order is processed, shipped, tracked, and delivered when you purchase products from WearYourJewellery.com.
By placing an order on our website, you acknowledge and agree to the terms of this Shipping Policy.
1. Shipping Locations
We currently offer shipping across India.
Delivery availability may vary depending on the serviceability of the delivery address and the availability of our logistics partners.
At this time, we do not guarantee international shipping unless specifically confirmed by our customer-care team.
2. Order Processing
Once your order has been successfully placed and payment has been confirmed:
- Orders are generally processed within 2–3 business days.
- Orders are not normally processed on Sundays or public holidays.
- Once your order has been confirmed, you will receive an order confirmation through the contact details provided during checkout.
- Orders may require additional processing time during sales, festive periods, promotions, or periods of unusually high order volume.
Processing time is separate from the delivery time.
3. Shipping and Delivery Time
After your order has been dispatched, the estimated delivery time is generally:
5–7 business days
Delivery timelines are estimates and may vary depending on:
- Delivery location
- Courier service availability
- Weather conditions
- Public holidays
- Regional restrictions
- High-volume periods
- Unforeseen logistical circumstances
- Delays caused by the courier or logistics partner
The estimated delivery period does not constitute a guaranteed delivery date.
4. Shipping Charges
Shipping charges are calculated automatically at checkout and shown before you confirm your order:
Orders of ₹299 and above – FREE shipping across India.
Orders below ₹299 – a flat shipping charge of ₹79.
From time to time we may run additional shipping offers or promotions. Any such offer will be shown clearly on the website or at checkout.
5. Courier and Delivery Partners
We may use third-party courier and logistics partners based on the delivery location, availability, serviceability, and other operational considerations.
The courier partner assigned to an order may vary from one order to another.
Once an order is handed over to the courier, delivery is subject to the courier’s operational processes and service conditions.
6. Order Tracking
Once your order has been dispatched, tracking information may be shared with you through:
- SMS
- Other contact details provided during checkout
Where available, you can use the tracking link or tracking number provided to monitor the progress of your shipment.
Please allow some time for tracking information to become active after the shipment has been dispatched.
7. Delivery Attempts
The courier partner may make one or more delivery attempts at the address provided by you.
Please ensure that:
- Your delivery address is complete and accurate.
- Your phone number is active and reachable.
- Someone is available to receive the package where required.
- You respond to courier calls or delivery notifications when necessary.
Failure to respond to delivery attempts may result in the shipment being returned to us.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information at the time of placing an order.
Please carefully check your:
- Name
- House/flat number
- Building/society name
- Street/locality
- City
- State
- PIN code
- Contact number
We are not responsible for delivery failures, delays, additional shipping charges, or returned shipments resulting from incorrect, incomplete, or outdated information provided by the customer.
If an order has not yet been dispatched, please contact us immediately if you need to correct your delivery information. We will try to accommodate the request where reasonably possible.
9. Delayed Shipments
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
- Courier delays
- Severe weather
- Natural events
- Public holidays
- Transportation disruptions
- Government restrictions
- Operational issues
- High order volumes
- Incorrect or incomplete address information
If your order is significantly delayed, please contact us and we will assist you in checking the shipment status with the relevant courier partner.
10. Lost Shipments
If your shipment appears to be lost or has not been delivered within a reasonable period after the expected delivery date, please contact us.
We may coordinate with the relevant courier partner to investigate the shipment.
Depending on the outcome of the investigation, we may provide an appropriate resolution in accordance with our policies and applicable law.
Customers should not consider a shipment lost solely because tracking has not been updated for a short period.
11. Damaged Packages
If you receive a package that appears visibly damaged, opened, tampered with, or otherwise compromised, please contact us within 24 hours of delivery.
We recommend:
- Taking clear photographs of the package before opening it, where possible.
- Recording an unboxing video.
- Taking clear photographs/videos of the product and packaging if the product is damaged.
- Keeping the original packaging and shipping label until the matter has been resolved.
This information may be required for us to investigate the issue with our courier partner.
Damaged-product claims will be handled in accordance with our Return, Refund & Cancellation Policy.
12. Undelivered or Returned Shipments
An order may be returned to us by the courier due to circumstances including:
- Incorrect or incomplete address
- Customer refusal to accept delivery
- Repeated failed delivery attempts
- Customer being unavailable
- Incorrect contact information
- Failure to respond to courier communications
- Other courier-related delivery issues
If an order is returned to us for reasons attributable to the customer, additional shipping or re-shipping charges may apply if you request the order to be sent again.
Where a refund is applicable, shipping costs and other applicable charges may be deducted before the refund is processed.
13. Cash on Delivery Orders
For Cash on Delivery orders, the order will be delivered subject to the availability and serviceability of Cash on Delivery at the provided location.
The customer may be required to pay the applicable order amount at the time of delivery.
We reserve the right to restrict or discontinue Cash on Delivery availability for certain locations, products, order values, or customers.
14. Delivery to Remote or Non-Serviceable Areas
Certain remote, restricted, or difficult-to-service locations may have longer delivery timelines or may not be serviceable by our courier partners.
If a location is found to be non-serviceable after an order is placed, we may contact the customer to determine whether an alternative delivery address can be provided.
If delivery cannot reasonably be completed, the order may be cancelled and any applicable refund will be processed in accordance with our refund policy.
15. Multiple Products in One Order
If an order contains multiple products, we may, at our discretion, ship the products together or in separate shipments depending on stock availability, packaging requirements, or operational considerations.
If products are shipped separately, you may receive separate tracking details.
16. Changes to Shipping Information
If you need to change your delivery address after placing an order, contact us as soon as possible.
We will try to accommodate address-change requests where the order has not yet been dispatched.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Any additional charges imposed by the courier for an approved address change or re-routing may be payable by the customer.
17. Shipping and Refunds
Shipping charges are generally non-refundable once an order has been dispatched.
For returns, cancellations, damaged products, incorrect products, or other eligible situations, any applicable refund will be handled according to our Return, Refund & Cancellation Policy.
18. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
Wear Your Jewellery
Address:
Unit C 1501, 34 Park Estate, Yashwant Nagar,
Goregaon West, Mumbai,
Maharashtra – 400104, India
Phone / WhatsApp:
+91 9372948201
Email:
customercare@wearyourjewellery.com
Website:
WearYourJewellery.com
When contacting us about an existing order, please provide your order ID, registered phone number/email, and delivery details so that we can assist you efficiently.
19. Policy Updates
We may update this shipping policy from time to time to reflect changes in our shipping practices, courier arrangements, website operations, or applicable requirements.
Any changes will become effective once the revised policy is published on this page.
We encourage customers to review this policy periodically.
Wear Your Jewellery
Unit C 1501, 34 Park Estate, Yashwant Nagar, Goregaon West,
Mumbai, Maharashtra – 400104, India
Phone / WhatsApp: +91 9372948201
Email: customercare@wearyourjewellery.com