Last Updated: 27 August 2026
At Wear Your Jewellery, we want every customer to receive their jewellery in perfect condition. This Return, Refund & Cancellation Policy explains exactly when a return or refund is available, and how to request one.
By placing an order on WearYourJewellery.com, you agree to the terms of this policy.
1. Returns We Accept
We accept returns only where the product you received is:
- Damaged in transit
- Defective or faulty
- Different from the product you ordered
- Missing an essential component or accessory that was included in the listing
To be eligible, the product must be unused and unworn, in its original condition, and returned with its original packaging, tags and accessories.
2. Returns We Cannot Accept
We are unable to accept returns in the following cases:
- Change of mind, or the product not matching personal preference
- Customised or personalised jewellery
- Products that have been worn, used, altered or tampered with after delivery
- Products damaged through misuse, improper handling, accidents, or normal wear and tear
- Products damaged by exposure to water, perfume, cosmetics or other chemicals
- Products returned without their original packaging or accessories
- Products marked as Final Sale or Non-Returnable
3. Exchanges
We do not offer exchanges. If your order qualifies for a return under Section 1, we will provide a replacement of the same product where stock is available, or a full refund. We are unable to swap an item for a different product, colour or design.
4. How to Request a Return
Please contact us within 24 hours of delivery using the details in Section 8, and include:
- Your order ID
- A description of the problem
- Clear photographs and, where possible, a short video showing the damage, defect or incorrect item
Our customer care team will review your request and confirm the next steps. Please do not send a product back to us before you have received return authorisation, as unauthorised returns cannot be processed.
5. Return Shipping Costs
Approved returns are free of charge. Where a return is authorised under this policy, Wear Your Jewellery bears the cost of return shipping. You will not be asked to pay any return shipping or restocking fee.
6. Inspection and Refunds
Once your returned product reaches us, it is inspected to confirm it matches the issue reported. If the return is approved, your refund is issued to the original payment method.
Refunds are processed within 4 to 5 business days of approval. The time taken for the amount to appear in your account depends on your bank, card issuer or UPI provider.
Where the return is due to a damaged, defective or incorrect product, the original shipping charge is refunded in full along with the price of the product.
For Cash on Delivery orders, we may ask for your bank account details in order to process the refund.
7. Order Cancellation
You may cancel an order at any time before it has been shipped. Please contact us with your order ID as soon as possible. Once an order has been dispatched it can no longer be cancelled.
Cancelled prepaid orders are refunded in full to the original payment method within 4 to 5 business days.
8. Contact Us
For any return, refund or cancellation request, please contact us:
Wear Your Jewellery
Unit C 1501, 34 Park Estate, Yashwant Nagar,
Goregaon West, Mumbai,
Maharashtra – 400104, India
Phone / WhatsApp: +91 9372948201
Email: customercare@wearyourjewellery.com
Website: https://wearyourjewellery.com/
Please include your order ID and registered phone number or email so that we can assist you quickly.
9. Policy Updates
We may update this policy from time to time. Any change takes effect once the revised policy is published on this page, and the Last Updated date above is revised accordingly.