At Wear Your Jewellery, customer satisfaction is important to us. Please read our Return & Refund Policy carefully.
Refund and Returns Policy
Last Updated: 08.01.2026
At WearYourJewellery.com, customer satisfaction is important to us. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted.
By placing an order on our website, you agree to this policy.
Returns Eligibility
Returns are accepted under the following conditions:
- The product is unused, unworn, and in original condition
- The product is returned in its original packaging
- The return request is raised within 24 Hours of delivery
- Proof of purchase or order ID is provided
The following items are not eligible for return:
- Customized or personalized jewellery
- Items damaged due to misuse, wear and tear, or improper handling
- Change of mind
- Products marked as “Final Sale” or “Non-Returnable”
Return Process
To initiate a return:
- Contact us via email or WhatsApp within the return period
- Share your order ID and reason for return
- Our support team will provide return instructions
Products sent back without prior approval may not be accepted.
Refund Policy
Refunds are processed after the returned item is received and inspected.
Refunds may be issued:
- To the original payment method
- As store credit, where applicable
Refund processing time:
- Inspection may take +91 93729 48201 business days after receipt
- Refunds are typically completed within 4 to 5 business days after approval
Please note:
- Shipping charges are non-refundable unless the return is due to our error
- Refund timelines may vary depending on your bank or payment provider
Exchanges
Exchanges are accepted if:
- The product meets return eligibility conditions
- The replacement item is available in stock
If the replacement product is unavailable:
- A refund or store credit may be offered
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Contact us within 24 Hours hours of delivery
- Share clear photos or videos of the issue
- We will arrange a replacement or refund at no additional cost
Shipping for Returns
Return shipping responsibility:
- Customer bears return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
We are not responsible for lost or damaged return shipments.
Cancellations
Order cancellations are allowed:
- Only before the order is shipped
Once an order is shipped, cancellation requests will not be accepted.
Policy Updates
This policy may be updated at any time. Changes will be effective once posted on this page.
Contact Information
For return or refund requests, contact us at:
WearYourJewellery.com
Email: customercare@wearyourjewellery.com
Phone / WhatsApp: +91 93729 48201
